Nutrition and Ingredients
What is the shelf life of MUIR Energy?
Nine (9) months from the manufacturing date.
Once opened, does MUIR Energy need to be refrigerated?
No. Our products have a very low water content, which allows them to remain shelf stable for at least 6 months from the manufacturing date. This means you can store your MUIR gels, jams and spreads in your pantry, desk drawer at work, or your gym bag; or take them with you on a camping or road trip. You can refrigerate our products, but they will get thicker and be harder to spread.
What is the difference between slow burning and fast burning energy?
Our Slow Burning gels are made with raw nut and seed butters. Their healthy fats and protein metabolize slow ‘n’ steady, and leave you feeling satiated longer. Combined with our mineral rich, low glycemic electrolyte base, the result is a sustained fuel source for longer adventures.
Our Fast Burning gels are made with dehydrated fruits and vegetables. Removing the water means we can pack in more flavor and nutrition per pouch. The natural simple sugars from fruits and veggies metabolize quickly. Combined with our mineral-rich, low glycemic electrolyte base, the result is a clean ‘n’ fast fuel source for your shorter adventures.
Are Muir Energy products easy on the stomach?
I have a peanut allergy. Is MUIR Energy safe for me?
Yes! All of our products are peanut-free and processed in a peanut-free facility. Worried about Coconut Palm Nectar? Coconuts are actually a fruit, so you are safe to enjoy all of our tasty products.
Why do you use essential oils?
To maintain the minimalist approach to our formulations. The essential oils we use are carefully chosen for their flavor, homeopathic magic and powerful preservative properties. All in one drop!
I’ve been using MUIR in extremely cold temperatures and it seems to be freezing on me. What can I do about this?
MUIR is made with real food ingredients and real food freezes or thickens considerably at low temperatures. However, we have found that body heat is an effective antidote to combat these thermal effects. Put your MUIR pouch in your hand a few minutes before use, or keep it in a pocket close to your body, and let heat transfer do the rest.
MUIR Energy is thicker than other gels. Why is that?
Bacteria and pathogens proliferate in an aqueous environment. To keep their products food safe, thinner or watery gels must use synthetic preservatives. We use exclusively real food ingredients with no synthetic preservatives. We have accomplished this by reducing the water activity in our products. This results in a thicker, more viscous - as well as more flavorful, nutritionally and calorically dense - product.
Ordering and Shipping
Where can I find MUIR Energy besides the website?
See our retailer locations here: Find a Retailer. If you’d like to see MUIR sold at a store local to you, please let us know email@example.com and we’ll see what we can do.
Where can I find shipping/tracking information about a lost package?
You will receive detailed tracking info when your order ships. Once your package leaves our office, it is in the hands of the carrier to ensure delivery. Follow these steps to help find your package: start with filing a claim on the USPS website or calling 858-674-2670 for more information.
Please see our Shipping Policy for updated information.
From time to time we offer sales and discount codes on select products. Only one discount code is allowed per order. If you're trying to use a code and it doesn't work:
1. It is no longer valid. This is the most likely reason. If you have that is no longer valid, contact the person who gave you the code and let them know.
2. Your order does not qualify for a discount. Sometimes discount codes only apply to certain orders. Often, orders must be $25 or greater for a code to work. Other times only certain products or categories will be discounted. For example, discounts typically don't apply to jars.
3. You have already used this coupon. Most of our discounts are single use, so if you have used this discount code in the past, there is a good chance it will not be valid for a second purchase.
4. We're having a site-wide sale. Sometimes we have site-wide sales, you'll know because prices of certain products will be slashed and lower prices will show up next to them.
How does free shipping work with discounts?
Free shipping is based on the net price of the order, i.e. the price of the order after the discount is applied.
• To receive free shipping with a 10% discount, you’d need to spend $83.33 or more. --> $83.33 - $8.33 (10% off) = $75.00 = free shipping.
• To receive free shipping with a 15% discount, you'd need to spend $88.24 or more
• To receive free shipping with with a 20% discount, you'd need to spend $93.75 or more
• To receive free shipping with a 25% discount, you'd need to spend $100 or more
Can I get a refund on my order?
Yes. Email us at firstname.lastname@example.org to request a refund. If we have not yet shipped your order, we will issue you a full refund right away. If we have already shipped your order, kindly ship the order back to us - once we have received it, we will issue you a refund (product only).
Are you a business wanting to sell MUIR internationally?
We are still a small company and have been focused on growing our business in the US. However, there is increasing interest in MUIR internationally, so we are planning to expand into the global market soon.
If you are interested in retailing or distributing MUIR internationally, we suggest you first start by purchasing some Muir from us directly, to make sure it aligns with your expectations and customer base. To do this, please visit our website to select the products and flavors you’d like to purchase. Email your order, along with your shipping address, to email@example.com, and we’ll provide you a quote for the total cost (MUIR product + shipping).
Do you ship to Canada?
Yes, we do. Canadian retail (D2C) and wholesale (B2B) customers can place orders directly through our D2C and B2B online stores. Although we do not provide a free shipping threshold for international customers, we do offer multiple shipping options - from standard shipping to expedited.
Do you ship internationally?
Yes, we can but it is expensive, which is why we cannot offer free shipping to customers based outside the USA. Nor can we cover the cost of customs/duties/taxes. Sorry!! However, we can offer discounted product pricing for international customers (10% off) or wholesalers (5% off). If interested, email us (firstname.lastname@example.org), confirm your shipping address and we’ll get you set up.
Does MUIR distribute internationally?
At the moment, we are not big enough to offer MUIR at distribution prices. We hope to, by the end of 2022. Please reach out to us in Q4 and we will update you.